Refund Policy

Refund Policy for Diamond IPTV Stream

At Diamond IPTV Stream, we strive to ensure that our customers are fully satisfied with our services. However, we understand that there may be situations where a refund is requested. Please carefully review our refund policy below:

1. Eligibility for Refunds

• Technical Issues: If you experience technical difficulties with our IPTV service (such as channels not working or buffering issues) that we are unable to resolve within a reasonable timeframe, you may be eligible for a refund.
• Subscription Cancellations: If you decide to cancel your subscription before the start of your billing cycle, you will be eligible for a refund.
• Service Not as Described: If the service you received does not match what was advertised or promised at the time of purchase, you may request a refund.

2. Non-Refundable Circumstances

• Change of Mind: We do not offer refunds for simply changing your mind or if you no longer wish to use our service.
• Violation of Terms: If you have violated our terms and conditions, including using the service in an unlawful or unethical manner, you will not be eligible for a refund.
• Partial Service Use: If you have used the service in any way (such as watching content or accessing features) before requesting a refund, you may not be eligible for a refund.

3. Refund Request Process

• Contact Us: To request a refund, please contact our customer support team at [diamoniptviptv.contact@gmail.com] with your order details and reason for the refund.
• Response Time: We will aim to respond to your refund request within 48 hours.
• Refund Approval: If your refund request is approved, it will be processed within 7-10 business days. Refunds will be issued to the original payment method.

4. Subscription Renewals

• If your subscription is set to automatically renew and you do not wish to continue, please cancel your subscription before the renewal date to avoid being charged. Refunds will not be issued for payments made after the renewal has occurred.

5. Charges on Refund

• Please note that any processing fees or transaction charges associated with your payment will not be refunded.

6. Changes to this Policy

• We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately.

If you have any further questions or need clarification, feel free to reach out to our support team.

Thank you for choosing Diamond IPTV Stream!